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FAQ


GENERAL

1.How can I contact you?
2.How much does it cost to create an account?


PAYMENT

1.How do I pay for my order? Is it secure?

2.What are the Credit Card types accepted on the site?

3.I am having difficulty paying for my order
4.Do I need to have a PayPal account. Can I just pay with my credit card?

5.My refund seems to be talking a long time to reach my bank account. Why the delay?


ORDERING

1.I have forgotten my password 
2.How can I check the status of what I have ordered online?
3.I have items in my shopping cart that I am not ready to order. How can I make sure that I don’t order them?
4.How long does it take to process my order?
5.Can I cancel and receive a refund for my order?
6.Can my order be prioritised or sent by Express Post if I pay extra?
7.Can I change the shipping address or contact phone number after my order has been placed?
8.I have placed my order and realised I have made a mistake and would like to make a change. How can I do that?
9.I have not received a confirmation email from Betta Photo Store once my order was placed, but I have received an email from PayPal. Will my order be processed?


DELIVERY

1.I have chosen Home Delivery but my order has not arrived
2.I am not happy with the quality of my products, how do I return them?

3.What are the delivery costs?


TECHNICAL

1.Why and How do I clear my browser cache?
2.What format do my photos need to be to upload?
3.I am unable to upload photos from my Mac.
4.Can I change the type of PhotoBook or start date of my calendar once I have started my project?
5.Can I order the PhotoBook I have created in different sizes once I have completed my project?

6.I would like to arrange my photos to be placed in my PhotoBook in a certain order. 
Is that possible?
7.Can I add more photos to my PhotoBook/calendar that I have not uploaded yet but I have already started my project?
8.How do I create slightly different versions of the same PhotoBook/calendar?
9.I cannot see the finished gift on the screen, have I done it right?
10.A yellow exclamation mark (!) or a red cross (X) appears on my photo on the screen. 
Why is that?
11.I have gone back into my saved project that I have ordered and it looks different to what I had ordered. Will the item be printed with my final changes?
12.I have accidentally deleted a project that I have already ordered. Can I order more copies?
13.Can I put borders on photos?

 

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